The EGR Awards hold immense prestige within the gaming industry, comparable to a musician winning a Grammy or an actor winning an Academy Award. EGR collaborates with a distinguished panel of e-gaming experts, who carefully assess and determine which gaming companies are deserving of recognition and accolades at the event.
Rush Street Interactive (RSI), the parent company of BetRivers sportsbook, achieved the distinguished status as the operator. BetRivers sportsbook, launched in January 2021, serves as a Virginia sports betting operator.
In February 2025, Rivers Portsmouth Casino Resort, operated by Rush Gaming, is set to open its doors in Southeastern Virginia.
RSI is currently operational in 12 additional states besides the Old Dominion, and has recently expanded its operations into Canada.
3 EGR awards presented to Rush Street Interactive
Operator of the Year
Rush was awarded the Operator of the Year honors for its remarkable exponential growth in the previous year.
RSI stood out in terms of player retention, differentiation, and originality in its product. The company’s consistent revenue growth, outstanding betting content, and the engaging experience it provided to customers through its self-developed online betting platform were additional factors that led the judges to choose RSI in this category.
Customer Service Operator of the Year
Since EGR started presenting the award, Rush has consistently been the winner every year.
It is challenging to make bettors feel heard and valued, especially given the large number of customers that RSI served in 2021. However, what distinguishes Rush from its competitors is their remarkable ability to accomplish this.
When presenting the award, the judges took into account RSI’s collaborative culture, which is fostered by Rush’s continuous training and development of all its employees.
Social Gaming Operator of the Year
Gaming operators who witnessed consistent increases in engagement and attracted more bettors to physical casinos are being recognized for this achievement. RSI’s continuous revenue growth demonstrates their success in this field.
Once patrons step foot into Rush-operated casinos, they are greeted with a vast selection of gaming content and social gaming software. RSI excels in all aspects, from enticing individuals to visit its casinos to ensuring that guests keep coming back due to the exceptional experience they had.
At EGR’s 2021 event, RSI secured three prestigious awards, marking their consecutive win. Richard Schwartz, the CEO of Rush, expressed his gratitude for the ongoing recognition bestowed upon his company.
RSI is deeply honored to receive recognition from the esteemed leaders of the gaming industry. This acknowledgment holds particular significance as it highlights our unwavering dedication to creating groundbreaking and user-friendly betting experiences. Furthermore, we are proud to be recognized for our commitment to earning and maintaining the trust of our valued players.
It is particularly gratifying that EGR acknowledges RSI’s ongoing efforts to improve our customer offerings, ensuring an exceptional user experience in both social and real-money gaming. Winning the customer service of the year award for the third time demonstrates our commitment to attracting and keeping players engaged.”
RSI’s gifted team deserves recognition for their exceptional accomplishments. Their unwavering dedication and teamwork in enhancing the excellence of our real money and social gaming products, as well as customer service, are the driving forces behind these prestigious accolades.
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